Refund policy
Return and Refund Policy
We want you to be confident in your purchase from Mass Forge.
Refund Eligibility
Due to the nature of our products as consumable dietary supplements, we can only accept returns of unopened, unused products in their original packaging within 30 days of the delivery date.
If you are not satisfied with your purchase, please contact our customer support team at support@massforge.shop within 30 days of delivery to request a return. Once approved, we'll provide you with shipping instructions and the return address.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Non-Returnable Items
- Opened or used products
- Products purchased more than 30 days ago
- Gift cards
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
Subscription Cancellations
If you are subscribed to recurring orders, you may pause, skip, or cancel your subscription at any time through your customer account portal before your next billing date.
Shipping Costs
Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or incorrect item).
Contact Us
For any questions about returns or refunds, reach out to us at support@massforge.shop